SEEDLY CRM
One inbox for every client message.
SMS, email, Gmail, Facebook Messenger, Instagram DM and live chat land in a single threaded view per contact, so your team stops switching apps to answer a customer.
Rated 4.7 on Trustpilot
At a glance.
Seedly's unified inbox brings SMS, email, Gmail, Facebook Messenger, Instagram DM and live chat into one real-time timeline, grouped into a single thread per contact. Your team assigns conversations, replies with saved snippets, and tracks delivery and first-response time from one screen. Because you own the source code, there are no per-seat or per-conversation fees, no matter how many messages flow through it.
BUILT IN
What you can do.
One threaded view per contact across six channels
SMS, email, Gmail, Facebook Messenger, Instagram DM and live chat all appear in a single timeline tied to the contact, not scattered across separate apps or separate per-channel inboxes. Your team reads the whole relationship in one place.
HOW IT WORKS
From setup to everyday work.
Bring messages together
Match incoming texts, emails, and connected social messages to each contact, keeping their conversations together in a single thread across channels.
See the full context
Work through the conversation list with the message thread and contact details beside it, so every reply starts with useful context.
Reply as a team
Send replies or saved snippets, assign ownership, and set statuses while messages, unread counts, and response tracking update live for everyone.
When you run a stack of client accounts, message chaos is the silent killer.
If you run 10, 50 or 100 client sub-accounts, reps miss texts because they were watching email, or miss a DM because nobody had the Instagram app open. A unified inbox per sub-account means each client's conversations stay self-contained, and your team works them all from one login.
You own it. This is source code you buy once and run yourself. The inbox is not a metered add-on. Adding more reps or more conversations does not raise a bill. Rented CRMs and helpdesks love to charge per seat or per conversation, but here you pay your own SMS and email providers for what you send, and nothing per thread to a vendor.
And it is yours to change. Want a channel-specific auto-tag, a different status flow, or a custom view? You have the code, so you are not waiting on a roadmap. Each client sub-account gets its own isolated inbox, and you can white-label the whole CRM per client.
MORE FROM SEEDLY CRM
See what else you can do.
A FEW THINGS TO KNOW
Questions about unified inbox.
